Return Policy
We hope you never have to return any of your fabulous clothes! But here at Mauve, we want you to be completely satisfied with your purchases.
After you have received your items, inspect them ASAP to make sure there are no defects, wrong item(s) sent, or if something is missing. If any of these things happen, please email us within 2 business days at mauvelabelco@gmail.com and we will get it corrected for you!
RETURNS:
- We do not issue refunds. We DO however issue store credit. Credit is issued directly to your account you have with us here at MAUVE.
- For a return request please contact our customer service by emailing us at mauvelabelco@gmail.com ASAP. Please include your first and last name, order number, items name.
- All returns must be MAILED back. This is the purchasers responsibility.
- Sale items, bodysuits, swimsuits, accessories, hats/beanies, custom orders are FINAL SALE and cannot be returned or exchanged. Items listed as “FINAL SALE” are just that.
- If a final sale item is returned to us, we will send you a shipping invoice via email for the ineligible item(s). You are responsible for paying the invoice within 7 business days after it is emailed. If the shipping invoice is not paid, the ineligible return will be donated. We will attempt to contact you 2 times before donating.
- You have a 7-day window from the time you receive the item to return it for shop credit.
- You (the buyer) are responsible for shipping back the item. We recommend obtaining a tracking number to keep an eye on your package.
EXCHANGES:
- We do not offer exchanges. A shop credit will be issued once your return is processed. We recommend placing a new order for the item you wish to exchange. We cannot always guarantee the item/size you would like to exchange will be in stock.
DEFECTIVE ITEMS:
- If you have received a defective item please contact our customer service by emailing at mauvelabelco@gmail.com within 2 business days of delivery. Please include your first and last name, order number, items name, and photo of the defect in the email.
- If you contact us outside of the 2 business day window the item does not qualify for replacement or return. Once we review your claim we will send you a prepaid label to send the item back to us. We must receive the item within the 7 day window from the time you are issued the label.
- Once item is received a replacement will be sent to you. If there is no replacement available you will receive refund in the same form of payment used to make the purchase.
- On defective items REFUNDS will only be given if a replacement item is unavailable.
DAMAGED ITEMS:
We take our shipping process very seriously and our team makes sure that each item is packaged to get to you in the way you expect it to. We are not responsible for packages once they are scanned with USPS or UPS.
Mauve Shoppe is not responsible for lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links:
Refund Policy
We DO NOT issue refunds. We DO however issue store credit.
We will issue a refund if we have goofed or the item is defective and a replacement is not available. Claims MUST BE reported within 2 days of receiving the item. You will then be sent a return label as the merchandise must be returned within 7 days after the report of the issue. Once our returns team receives the item you will be sent a replacement or refunded by the method you bought the item with ie – credit card will go back on credit card and store credit will be issued for store credit.
Final sale items cannot be returned or exchanged.
The following is a list of FINAL SALE items:
- Monogrammed
- Bodysuits
- Personalized
- Lingerie
- Jewelry
- Face Masks
- Hair Accessories
- Hosiery
- Mystery Bags
- Doorbusters
- Liquid product (i.e., hand sanitizer, body lotion, etc.),
- Holiday Items
- Items Marked Final Sale
Please note: Orders CANNOT be changed, modified, or canceled after checkout.